Terms of Service

LEGAL · TERMS OF SERVICE

These Terms of Service explain the rules that apply when you browse the Acorn Marine website, request a quotation, communicate with our team or purchase our products.

Last updated: August 28, 2026

COMPANY INFORMATION

Brand: Acorn Marine

Operator: 杭州果仁跨境

Business location: Hangzhou, China

Email: support@acorn-marine.com

WhatsApp: +86 199 0675 8903

HOW ORDERING WORKS

Personal assistance for every order

ON THIS PAGE

1. Overview and acceptance
2. Eligibility and customer information
3. Product information
4. Quotations and orders
5. Prices, taxes and duties
6. Payment and buyer protection
7. Shipping and delivery
8. Delivery inspection
9. Returns and refunds
10. Warranty and support
11. Installation and safe use
12. Care and service life
13. Third-party services
14. Intellectual property
15. Prohibited use
16. Service availability
17. Limitation of liability
18. Governing law
19. General terms
20. Changes to these Terms
21. Contact us

01

Overview and acceptance

This website is operated by 杭州果仁跨境 under the Acorn Marine brand (collectively, “Acorn Marine”, “we”, “us” or “our”). These Terms of Service govern your access to and use of our website, product information, ordering assistance and related services.

By visiting the website, requesting a quotation or placing an order, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the website or our services.

02

Eligibility and customer information

You must have the legal capacity to enter into a binding contract in your place of residence. When contacting us or placing an order, you agree to provide current, complete and accurate contact, delivery and billing information.

You are responsible for reviewing all product specifications, measurements, variants and order details before approving a quotation or making payment.

03

Product information

We aim to describe and display our products as accurately as possible. Product colours may vary slightly because of screen settings, lighting or production batches. Measurements, capacities, weights and performance information may include reasonable manufacturing tolerances.

Product images and lifestyle scenes are illustrative unless expressly stated otherwise. Please rely on the confirmed product specification, selected variant and written quotation for your order.

04

Quotations, orders and acceptance

Because our pools are large-format products, we confirm delivery availability, shipping cost and order details by WhatsApp or email before payment. A website enquiry or message is a request for information and does not by itself create an accepted order.

An order becomes binding only after we issue written confirmation of the product, variant, price, shipping charge and destination, and receive cleared payment through an approved payment provider.

We may decline or cancel an order before acceptance if a product is unavailable, delivery is not feasible, pricing is clearly incorrect, or fraudulent or abusive activity is reasonably suspected.

05

Prices, availability, taxes and duties

Prices displayed on the website may be indicative until your delivery information is verified. Your written quotation will identify the product price, shipping charge and any taxes or duties that we collect.

Unless expressly included in the quotation, import duties, customs charges, local taxes, handling charges and related fees are the customer’s responsibility.

Product availability and quotations may change before an order is accepted. A quotation remains valid only for the period stated in it.

06

Payment and buyer protection

Payments are processed through the secure payment method identified in your quotation. Available methods may include Alibaba Trade Assurance, PayPal or an authorised credit-card payment provider.

The payment provider’s terms, eligibility requirements, dispute procedures and buyer-protection conditions also apply.

We will never ask you to send full credit-card details through WhatsApp or email. Please pay only through the official invoice or secure payment link provided by our team, and verify the payment recipient before completing the transaction.

07

Shipping and delivery

Delivery times are estimates and are not guaranteed unless expressly agreed in writing. Delivery timing may be affected by product availability, destination, customs clearance, carrier capacity, weather and other circumstances outside our reasonable control.

You must provide a complete and accessible delivery address and a valid contact person. Additional carrier costs resulting from an inaccurate address, failed delivery, restricted access or refused delivery may be charged to you where permitted by law.

Tracking information will be sent by WhatsApp or email when it becomes available.

08

Delivery inspection and reported damage

Please inspect the outer packaging when the shipment arrives. If there is visible damage, record it with the carrier where possible and take clear photographs before opening the package.

After unpacking, check that the product model, accessories and components match your confirmed order.

Contact us promptly if an item is missing, incorrect or damaged. Keep the packaging and provide your order reference, photographs and a short description so that we can investigate efficiently.

09

Returns, refunds and cancellations

Returns, refunds and cancellations are governed by our Refund Policy and any mandatory consumer rights that apply in your jurisdiction.

Contact us before returning a product so that we can confirm eligibility, the correct return address and the applicable shipping instructions.

Customised, used, damaged or hygiene-sensitive products may be subject to return restrictions where permitted by law. Nothing in these Terms limits any consumer right that cannot legally be waived.

10

Warranty and after-sales support

Eligible products include a one-year limited quality guarantee against qualifying manufacturing defects, subject to the warranty terms supplied with the product or published on our website.

Normal wear, misuse, incorrect inflation, improper maintenance or storage, accidental damage, unauthorised repairs and product modifications are not manufacturing defects.

To request support, provide proof of purchase, the product model, photographs or video, and a description of the issue. Our customer service team will assess the information and explain the available remedy.

11

Installation, local requirements and safe use

You are responsible for choosing a level, stable and suitable installation surface, following the user manual, maintaining safe water conditions and supervising children and non-swimmers at all times.

Never dive into the pool or use the pool in a manner not described by the manufacturer.

Although the product is removable and does not require permanent excavation, local requirements concerning pools, barriers, drainage, electrical equipment, water use and permits vary. Check the rules that apply at the installation address before setup.

12

Care, maintenance and expected service life

Product life depends on correct air pressure, water treatment, cleaning, climate, frequency of use and off-season storage. Drain, dry, fold and store the pool in accordance with the user manual.

Keep sharp objects, excessive heat and incompatible chemicals away from the product material.

Any statement concerning expected years of use is an estimate based on proper care and storage. It is not an extension of the written warranty or a guarantee of an exact service life.

13

Third-party services and links

Our website may link to payment providers, carriers, social platforms or other third parties. Their services are governed by their own terms and privacy practices.

We are not responsible for third-party content or services that are outside our reasonable control.

14

Intellectual property

The Acorn Marine name, logos, product designs, photographs, videos, text, graphics and website content are owned by us or used with permission.

You may use the website only for personal, non-commercial shopping purposes. Website content may not be copied, republished, distributed, modified or commercially exploited without prior written consent.

15

Prohibited use

You must not use the website to:

• Violate applicable laws or regulations.
• Infringe the rights of another person or organisation.
• Transmit malicious software or harmful code.
• Attempt unauthorised access to the website or its systems.
• Scrape, overload, interfere with or disrupt the service.
• Submit false information or impersonate another person.
• Engage in fraudulent, deceptive or abusive conduct.

16

Service availability and disclaimers

We may update, suspend or discontinue website features from time to time. To the fullest extent permitted by law, the website is provided on an “as available” basis, and we do not guarantee uninterrupted or error-free access.

Product warranties are limited to those expressly stated. We do not exclude or restrict guarantees, warranties or remedies that cannot be excluded under applicable consumer law.

17

Limitation of liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence where applicable.

Subject to mandatory law, we are not liable for indirect, incidental or consequential loss, lost profits, or loss caused by misuse, unsafe installation, failure to follow instructions or circumstances outside our reasonable control.

Where liability may lawfully be limited, our aggregate liability relating to a product order will not exceed the amount paid for that order.

18

Governing law and consumer rights

These Terms are governed by the laws applicable to the operator in Hangzhou, China, without depriving consumers of any mandatory protection that applies in their country of residence.

Before beginning formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter promptly and fairly.

19

General terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not constitute a waiver of that right. These Terms and the policies incorporated by reference form the agreement concerning your use of the website and our services.

20

Changes to these Terms

We may revise these Terms to reflect changes to our products, services, operations or legal obligations. An updated version becomes effective when posted unless a later effective date is stated.

The “Last updated” date at the beginning of this page identifies the current version.

21

Contact us

Questions about these Terms, a quotation, an order or our services can be sent to: