1. Return window

You may request a return of an eligible product within 14 calendar days after the date it is delivered, as shown by the carrier's tracking record. Your first written request must reach Acorn Marine within this period.

Requests received after the 14-day window are not eligible for a change-of-mind return or refund. A qualifying manufacturing defect may instead be considered under the one-year limited warranty described below.

2. Product condition and eligibility

To qualify, the product must be returned in the same unused, resalable condition in which it was received. Because an inflatable pool changes condition once opened for setup, the following requirements apply:

• The pool has not been unfolded, inflated, filled with water, installed, tested or otherwise used.
• The original packaging, protective materials, labels, manuals, repair kit, accessories and all included parts are complete and undamaged.
• The product has not been marked, altered, repaired, washed or exposed to moisture, chemicals or outdoor conditions.
• Valid proof of purchase and the order or quotation reference are provided.

Products that do not meet these conditions may be rejected after inspection or may receive a reduced refund where permitted by applicable law.

3. Prior return authorization is required

Contact Acorn Marine by WhatsApp or email before sending any product. Include your name, order or quotation number, delivery date, reason for return and clear photographs showing the unopened product and packaging.

If the request is eligible, we will issue written return authorization and the designated return address. Products sent without authorization, sent cash-on-delivery or sent to an unconfirmed address may be refused.

4. Return shipping, packaging and transit risk

For an approved non-defective return, the customer is responsible for arranging and paying all return freight, insurance, customs, duties, brokerage and handling charges.

Please use the original packaging plus any additional protection reasonably required for the product's size and weight. We strongly recommend a trackable and insured service. The customer remains responsible for loss or damage in return transit until the package is received at the designated facility.

5. Restocking fee and other deductions

Approved non-defective returns are subject to a restocking fee to cover inbound handling, inspection, repacking and inventory processing.

Original outbound shipping, customs duties, taxes, brokerage charges and optional service fees are not refundable unless required by applicable law or the return results from our verified error.

6. Inspection and refund processing

We will notify you after the return reaches our designated facility and has been inspected. Approval depends on the product meeting all eligibility requirements in this policy.

If approved, the refund—less the applicable 10% restocking fee and any other disclosed non-refundable amounts—will be issued to the original payment method or another agreed protected payment channel. Processing time after approval varies by bank, card issuer, PayPal, Alibaba or other payment provider.

If the return is rejected or a deduction is proposed because the product is incomplete, used or damaged, we will explain the inspection result and available next steps.

7. Damaged delivery, incorrect item or suspected defect

Please inspect the package promptly after delivery. If the shipment appears damaged, an item is missing or incorrect, or you suspect a manufacturing defect, contact us before using the product. Provide photos of the outer carton, shipping label, internal packaging and affected area.

Verified delivery damage, fulfilment errors and eligible manufacturing defects are reviewed separately from change-of-mind returns. Where required by applicable law or approved under our warranty, Acorn Marine will provide the appropriate remedy and will not apply the non-defective return terms in a way that limits your mandatory rights.

9. Payment disputes and chargebacks

Please contact Acorn Marine first so we can review the order and offer the appropriate return, delivery or warranty process. If a card or payment dispute is opened, we may pause any parallel refund while the dispute is active and provide order, delivery and communication records to the payment provider.

Opening a chargeback does not replace the authorized return process and may delay resolution. This section does not limit any consumer right that cannot legally be excluded or any right available under the rules of your card issuer or payment provider.

10. Changes and governing rights

We may update this policy from time to time. The version in effect when your order is placed will normally apply to that order. Nothing in this policy excludes, restricts or overrides statutory consumer rights that cannot be waived under the law applicable to your purchase.